Privacy Policy

Information We Collect

We gather information that you provide directly when you create an account, complete verification procedures, or use our services. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To meet regulatory requirements in the United Kingdom, we also collect identification documents such as passports, driving licences or utility bills.

In addition to information you give us, we automatically collect technical data when you visit our site. This includes your IP address, browser type, device operating system, pages visited and the times and dates of your visits. We may also receive limited information about you from third parties, including payment processors and identity verification services.

How We Use Your Information

We use the information we collect for several lawful purposes. Primarily, we process your data to provide and personalise the gaming services you request, to manage your account, and to process deposits and withdrawals. We also use it to verify your identity, prevent fraud, meet our legal and regulatory responsibilities, and communicate important updates or offers that may interest you.

Where you have given consent, we may send you marketing messages by email or SMS. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website, conducting identity checks, processing payments, and providing customer support. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your data when required by law, for example to licensing authorities, regulatory bodies, law enforcement agencies or authorised auditors. In the event of a business restructuring, merger or acquisition, your information may be transferred to the new operator under the same protective terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and improve your overall experience. Some cookies are essential for the site to function properly, while others help us understand how visitors use the platform so we can enhance its performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of certain features on the site.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, or disclosure. Access to personal data is restricted to employees and contractors who need it to perform their roles, and all staff receive regular training on data protection obligations.

Your Rights

Under applicable data protection law you have several rights, including the right to access the personal information we hold about you, to request correction of inaccurate data, and in certain circumstances to request its deletion or restrict its processing. You may also object to processing based on legitimate interests or withdraw consent where that is the legal basis for our processing.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, accounting or reporting requirements, and to resolve any disputes. When we no longer need your data, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain aware of how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer by email at [email protected] or by post to our registered office address.

This policy was last updated on 15 March 2025.